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Contratation FAQS


How do I sign up for an account with Imaxel?

The hiring process is managed through one of Imaxel’s technicians. Once the agreement is closed, you will be assigned a technician who will send you your access data and all the necessary information to start.


How long will it take to receive the credentials to access my account once I have registered?

You will receive the credentials for the different environments of the solution, ready to start selling, within 24 to 48 hours.


What kind of support will I get from Imaxel?

At the same time the account is contracted, and in the absence of an individually negotiated SLA, you will have the right to support via email with a guaranteed response within a maximum period of 24 hours. In addition, Imaxel also has packs of hours of technical support, implementation or design of templates that are charged as a separate service.


What type of service guarantee does the Imaxel solution offer?

All of our cloud software is hosted and served by one of the world’s leading hosting service providers, so the system uptime is 99.95%.


To what extent can I request modifications or adaptations of the software?

If there is any functionality that you need that is not included in the software, you can always request it to the Imaxel team to evaluate it and, if so, we will prepare a budget for the implementation cost.


How can I see a working environment?

Get in touch with us, and we’ll provide you access to a demo, so you can check if our software really suits your needs.


Can I buy the Imaxel solution if I don’t have a website?

Yes. With our standard solution, we provide you with a WebApp already configured and ready to use. In this way, your clients will be able to use it on the internet and on their mobile. And if what you want is to expand your sales through a well-positioned website, we also offer you the possibility of developing an e-commerce portal for photo products and positioning it in the main search engines.


Can I use the Imaxel ordering and personalization platform as a kiosk in my store?

Of course! All you need is a computer with a touch screen or an “all-in-one” computer with an internet connection where you will install our kiosk software and connect it to your Imaxel account.


Can I create an account with Imaxel to start a business of selling photo products and gifts or personalization products if I don’t have printing equipment?

Yes. You put the creativity and the ideas, and Imaxel will do the rest. We have a network of printers around the world to be able to serve those who do not have equipment to print.


Can I integrate Imaxel solution with the website that I already have?

Yes. You do not have to give up the use of your website or e-commerce if you already have one. We have extensions for the main platforms on the market and an API REST for systems made with our own code.


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